Beat the labour-shortage blues by calling SR&J Customer Care

Originally published in Business Edge

It's the sensible choice for large Alberta companies trying desperately to maintain their own customer-support call centres in a manic provincial economy.

They've learned the hard way that they're fighting a losing battle against skyrocketing wages and incessant turnover caused by an unprecedented shortage of labour. They simply can't handle the volume of calls. It's frustrating and it's costly. It's also unnecessary.

That's why progressive Alberta decision-makers are seeking alternatives, choosing to outsource their customer-service-and support chores to SR&J Customer Care Call Centres Inc. of Winnipeg, an award-winning specialist that prides itself on matchless performance.

It's no exaggeration to describe SR&J Customer Care as the Rolls Royce of global call centres - except where price is concerned, of course.

"We can offer just about any conceivable customer-care solution at a competitive price," confirms President Steve Higgins.

Higgins and his partners have spared no expense to assemble a state-of-the-art technology platform in its $3.5-million facility. Determined to establish new standards of customer care and service, SR&J has put together a suite of 180 spacious and well-equipped work stations occupied by top-drawer customer service agents who are well paid, well-trained, highly competent and loyal. Staff turnover simply isn't an issue with SR&J.

"There's no way even a prosperous company could justify the expense of duplicating the enormous technological capability that we can offer right here in Winnipeg," Higgins says.

An impressive list of international organizations has already knocked on Higgins' door.

These corporations couldn't be happier with the surprising range of services provided by SR&J Customer Care.

Higgins cites numerous examples. One of the world's largest air-cargo carriers relies on SR&J to book and track all of its international shipments. Telecommunications companies and health-insurance providers ask SR&J to service all their inbound purchase orders and inquiries. Catalogue-sales companies channel all their mail-order purchases directly through the swiftly efficient support team at SR&J.

It's safe, reliable, painless and cost-effective. "From an inbound point of view, we offer just about anything you want in terms of sales and customer service," says Higgins, who describes SR&J as "the boutique of call centres."

Why a boutique? Because SR&J takes exceptionally good care of its customers, on a one-to-one basis.

"We've found a better way to compete. It's all about taking care of our employees and fostering a strong sense of loyalty and accountability," adds the president.

Higgins hastens to add that SR&J Customer Care Call Centres is also the superior choice for all so-called "outbound" services, including telemarketing, market research, sales-lead generation, order processing and "winback" follow-up sales programs.

Higgins is happy to field inquiries at SR&J's toll-free number: 1.888.852.7640. Or email: shiggins@srjgroup.com. Meanwhile, please feel free to drop by the company's informative website: www.srjgroup.com.