Manitoba Call Center Association

“Their processes were designed from the agent level up. This is commitment to performance management has created and exceptional communication link between agent and management.”

— Presenting SR&J with the Training and Performance Management Award

Wendy Stephenson, Winnipeg Sun

“SR&J incorporates advanced technology and sets a new benchmark when it comes to call centers.”

Bob Massie & Associates

“I’ve visited 68 call centers from Saskatoon to Miami. The SR&J model is one I’m proud to present to my customer. Overall, I’m very pleased with my SR&J relationship.

Klaus van Bellen, Lufthansa Cargo

“I am sure that we have chosen, with SR&J, the right partner for this major undertaking in establishing a ‘Quality-service’ Call center…”

Sylvia Mouflier, TeleProfessional Magazine

“The SR&J Customer Care Call Centre in Winnipeg, Manitoba, Canada, is like no other call center in North America, and perhaps the world.”

Ralf Klenke, WSI – Internet Consulting & Education

SR&J left us we a good feeling after the first meetings and has delivered on their promises. [. . .] The initial cost per lead was exactly as budgeted, however during the last month the cost per lead supplied by SR&J has dropped considerably.

Letter of Recommendation from Ralf Klenke [PDF]

And More…

“The SR&J staff handles, from my point of view, calls in a very friendly, helpful and professional manner.”

“There can be no doubt about the willingness to work together. Not only the Management Team but also the production floor seems to be quite enthusiastic about (our company) and its products.”

“SR&J is seen as a vital link in improving the credibility and reliability of the service in the minds of our clients and field staff.”

“When I hear my colleagues around the USA and Canada talking about the Winnipeg Team, they refer to you as colleagues. I think you can not get at this stage a nicer compliment as being regarded a part of the family.”

“A great team. Really enjoy your people!!”

“SR&J is definitely the call center of choice.”

“All employees are enthusiastic, take direction and work well as a team. Our sales goals for year #1 were fully realized.”

“Smallest to largest projects treated respectfully. Attention to detail … couldn’t be better.”

Letter of Recommendation by Ralf Klenke WSI – Internet Consulting & Education

AWARDS

Highest Employee Satisfaction Award

Call Centre Association MECCA Awards

Best Training and Performance Management

Call Centre Association MECCA Awards

Community Award

Call Centre Association MECCA Awards

Economic Innovation and Technology Award

Industry and Trade

Best Technology

Science and Technology Board

Conference Board of Canada Top Employer of Youth

Government of Canada